All our Vets, Nurses, Receptionists and Practice Manager will take your comments seriously and will want to know how we can help address any concerns you have.
In the first instance, please tell the person in charge of your pet’s care – often they may be able to resolve your concern there and then. If they are unavailable, please discuss your concerns with any member of our team who will be happy to help. We would like to address any issues sooner rather than later.
If you feel we’ve let you down, we always welcome the opportunity to put it right. So please contact us and we’ll deal with your concerns as a matter of priority.
In general, if you have a concern, it is best to raise it as soon as possible, as this will make it easier for us to investigate and resolve any matters, which are still ongoing. You can contact us directly using the form below.